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We’re here 24x7x365 to help you resolve any issue you’re facing. And unlike our competitors, we aren’t going to charge you for it. All SoftLayer products include unlimited access to expert technical support at no additional charge.
You can troubleshoot your issue yourself or take advantage of SoftLayer gurus, available via ticket, phone, and live chat. So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up.
|Self-service Support||Support Resources||Full-service Support|
|Devices||Bare Metal/Virtual Server|
|Content Delivery Network|
|Network||Virtual Private Network|
|Services & Security||Security Software|
|Domain Name Service|
When providing full-service support, SoftLayer staff will confirm that the product or service is working as originally delivered and provide general guidance. Unfortunately, we cannot make configuration changes, manipulate customer data, or customize the product or service. Customers are responsible for supporting their own data, third-party software, customer-owned devices, and offsite servers and services.