This report is proprietary and confidential. This document may not be reproduced, disclosed, or disseminated without the express prior written consent of IBM or SoftLayer, an IBM Company. This report is intended for the user entities of IBM Cloud Services during some or all of the previous 12 months of operation; prospective user entities, and independent auditors and practitioners providing services to such user entities, and regulators. Please note that this report is historical in nature. The effectiveness of the controls is assessed over the prior year.